Privacy is at the core of what every marketer needs to think about

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I’ve been given the privilege of speaking on a panel at next week’s Digital Hollywood in Los Angeles. The topic is Consumer Privacy, Tracking & Targeting: Consumer Rights and Enhanced Technology and Commerce Services. I’m being joined by a great group including Dan Palmer, VP, Atigeo, Bant Breen, President, Initiative, Dave Morgan, CEO, Simulmedia, Michael Dougherty, CEO, Jelli, Shai Samet, CEO, Samet Privacy LLC, Jason Cieslak, Managing Director, Siegel & Gale and moderated by Mark J. Kapczynski, Chief Operating Officer, Kontrol Media.

I will be tweeting from Digital Hollywood as well as posting after our panel discussion. It looks like it’s going to be a lively topic and I’m excited to be participating.

Welcome to a new season of the SDMA

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In addition to my role at Ascentium, I have been privileged to be elected president of the Seattle Direct Marketing Association, SDMA, and as we kick off our new 2009-2010 season of events I’d like to welcome back all our members, colleagues, friends and everyone that has an interest in the marketing profession.

We’re in the home stretch of summer. Our sub-baked brains are shifting from vacation to back to school, from playing hooky on a sunny Friday afternoon to getting the next proposal out the door. In other words, the fun’s over. But wait a second! Just because it’s no long 103 degrees outside, it doesn’t mean there’s nothing to look forward to. The SDMA is here and it’s time to kick off another great season of speakers, events, networking and the continuation of our exploration into the art and science of modern marketing.

Last year we debuted a new tagline for the SDMA, “thinking outside the mailbox” in recognition that direct marketing has evolved into integrated marketing. We’ve taken the expertise direct marketers have gained in the areas of targeting, segmentation, analytics and ROI and are applying it to email, online advertising, search and social media. We’re extending brands across multiple new channels like mobile, branded content and the Web. And all while remembering that traditional media and direct still make up the lion’s share of marketing budgets and are evolving just as much as the new media is coming on the scene.

This season, the SDMA is going to mix things up a bit. In response to our success last year in Bellevue, we’re going to host some events on the East side and some in Seattle. We’re going to experiment with different formats including thought leader interviews, competitor panels and bring you real-life case studies showing how companies are using new ideas as well as re-inventing established methods to produce tangible and measureable results for their businesses. For this year’s calendar, visit www.sdma.org/events

In addition to our monthly events, we are partnering with the PSAMA and the Social Media Club to produce the region’s premier marketing conference, MarketMix 2010, to be held on March 10, 2010, at the Bell Harbor Conference Center. Mark your calendars today.

If you haven’t checked us out in awhile, visit our website at www.sdma.org, our groups on Facebook and LinkedIn, or even better, join us for our season’s kick-off on Wednesday, September 9, 2009, 5:30-8:00p at The Bellevue Hyatt for our evening event, “Transforming your Marketing and Customer Relationships with Social Media – Real Tweets from Real Practioneers at Leading Northwest Firms,” with panelists from Alaska Airlines, REI, PCC and Comcast. To register, visit, www.sdma.org/events .

Looking forward to seeing you and having your participation in another great year for the SDMA and for the marketing profession in the Pacific Northwest.

On behalf of the entire SDMA board,

John P. Kottcamp, President

Who’s Really the Competition

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Who’s minding the competition?
I just wanted to pass along a personal anecdote about buying a book. Last weekend we had some friends over and my wife and a couple of friends started talking about a great new book they wanted to read. All I heard was that it was from the same author of The Shadow of the Wind.

To make a long story short, I went into a nearby Barnes and Noble today to buy the book for my wife. Since I didn’t know the name of the book, I binged (the verb to Google is sold school) the shadow of the wind from my mobile and got sent to Amazon. From there it was easy to click on the author’s name, Carlos Ruiz Zafón, and find the name of his new novel, the Angel’s Game.

On Amazon it was $16.17. Staring in front of me at Barnes and Noble, it was $26.95, or 40% more. So wanting to save some money and a bit out of principle, I walked out of the store, planning to buy the book online when I got back to the office.

On the way back to the office, I stopped into the Deli counter of my local grocery store, QFC, to buy a sandwich to take back to my office. Walking through the store, I see an end cap display of new books including The Angel’s Game, at 25% off the suggested retail price. I ended up leaving the store with a roast beef sandwich and a copy of the book. I saved almost 7 dollars and I had the book in my hand instead of waiting for shipment.

The moral of the story is, well… purchase behavior is a fleeting thing. I represent a modern multi-channel shopper. I used a mobile interface to help me find what I wanted and compared prices. And the significant discount online was enough to alter my purchase intent. But then a completely different channel became open to me, one that provided me with enough of a discount to get me purchase on the spot and change my typical behavior. In the end, the grocery store won my book purchase. Knowing the competition isn’t always enough.

Does Blockbuster need Circuit City? Without the technology, what good is the content?

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I read the other day a great post from my friend David Blum who was commenting on the announcement of the proposed merger of Blockbuster and Circuit City.  I agree that the recent bid is interesting in the context of what it portends for the future of branded experiences, but I think the real importance is the business necessities that are driving such a marriage.

Today’s consumer is bombarded on so many fronts by content, much of it of less than stellar quality, that they react by either tuning out or becoming much more discerning in their consumption of content.  This extends beyond just entertainment and encompasses the changing way consumer approach the buying process, whether in an ecommerce context or simply going into retail stores.

The merging of Blockbuster, a supplier of content and Circuit City, a supplier of the hardware that enables the consumption of content, demonstrates the ying/yang between content and technology.  And this is a lesson that all of us in the world of entertainment and marketing need to take notice of.  If we don’t understand the technology that delivers the branded experience, we won’t be able to design, develop and deliver the content in a way that connects with today’s consumer.

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